Shipping

Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. However, due to the pandemic some products are either out of stock or on backorder and is indicated on the product page. If you place an order, we will assume that you have decided to place the order and wait for your product to be shipped as indicated. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Shipping Processing Time:

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation message. You will receive another notification when your order has shipped. Not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
After the order is shipped, it will arrive at you within 5-10 business days.

* Free Shipping Guarantee:
In addition to our lowest price guarantee, we’re pleased to offer free ground shipping on orders over $90 within the contiguous US.

A flat shipping fee of $10.00 is charged for orders less than $90. Exclusions may apply. For expedited shipping or shipping to locations outside of the contiguous US, contact us for a quote or chat with us online.

Free Shipping does not apply to returns and is only applicable when you keep the product. If you need to return your item, you are responsible for shipping the product back to the manufacturer and for the original shipping cost to you that will be deducted from the refund. This does not apply to exchanges.

International orders are available. Please call or message for a quote. Shipping, taxes and fees applicable to your country will be provided in a quote.

What should I do when my shipment arrives?
IMPORTANT

Check and inspect before you accept!

Before signing the delivery receipt, inspect for any shortage or damage and note the nature and extent of the shortage or damage on the freight bill.

Check the exterior of your shipment for any damage
Make a notation on your bill of lading describing the damage you see
Open your shipment immediately and make sure everything is in order (no damage or shortages)

If you notice your package is damaged do not accept

The carrier who delivers merchandise to your door is responsible for loss and damages. Acceptance of the shipment by the consignee is acknowledgment that the articles delivered are in good condition.

*Customers with orders lost, please provide the relevant proof of the order.